Last updated: November 15, 2025
This Privacy Policy outlines how King Way Car Rental collects, uses, and discloses your personal information when you use our car rental services, whether through our website, WhatsApp, or direct contact. It also explains your rights regarding your data and how UAE law protects your privacy.
By using our services, you consent to the collection and use of your personal data as described in this policy. We are committed to using your information solely to provide and enhance your rental experience.
Interpretation and Definitions
Interpretation
Capitalized words in this Privacy Policy have specific meanings as defined below. These definitions apply whether the words appear in singular or plural.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for you to access our car rental services or parts of our services.
- Company (referred to as either “the Company”, “We”, “Us” or “Our”) refers to King Way Car Rental L.L.C, 23 24 St, Deira, Hor Al Anz, Abu Hail, Dubai, UAE.
- Cookies are small files placed on your device to improve website functionality and user experience.
- Country refers to: United Arab Emirates.
- Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to the car rental services provided by King Way Car Rental.
- Service Provider means third-party companies or individuals who process data on our behalf to provide, maintain, or analyze our services.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- Website refers to King Way Car Rental, accessible from https://kingwaycarrental.com/
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using our car rental services, we may ask you to provide certain personal information that can be used to contact or identify you. This may include, but is not limited to:
- Full Name
- Phone number
- Email address
- Documents required for rental, including:
- Valid UAE Driving License for residents
- Home Country Driving License or International Driving Permit (IDP) for tourists
- Emirates ID card for residents (Residential Visa may be acceptable)
- Passport for tourists
- Minimum rental age: 19 years old
Usage Data
Usage Data is collected automatically when using our services. This may include information such as your device IP address, browser type, pages visited, time and date of your visit, time spent on pages, and other diagnostic data.
When you access our services via a mobile device, we may also collect certain information automatically, such as the type of device, unique device identifiers, operating system, and browser type.
We may also collect information that your browser sends whenever you visit our website or access our services via a mobile device.
Booking Form and Data
When you book through our website form or via WhatsApp/phone, your data is processed to manage your reservation and communicate with you. We do not share this data beyond service providers or legal requirements.
Payment Methods
You can pay for your car rental:
- Cash
- Credit Card (Visa / MasterCard)
- Tabby or Tamara
All online payments are processed securely.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to monitor activity on our website and improve your experience with our car rental services. These technologies help us understand how our visitors use the site and allow us to provide a better, more personalized experience.
Cookies are small files placed on your device. You can choose to disable cookies in your browser settings, but some parts of our website may not function properly without them.
We may also use cookies to remember your preferences, such as language choice or login details, and to ensure secure use of our services.
Cookies are also used for analyzing traffic and understanding customer interests.
Use of Analytics Tools
We use Google Analytics Tool to understand how visitors use our website and services. This helps us improve our website, user experience, and car rental services. The collected data is anonymized and used solely to understand website performance and user preferences. It is not shared with third parties for marketing or any other purpose.
Use of Your Personal Data
We may use your personal data for the following purposes:
- To provide and maintain our services: including managing bookings, monitoring usage, and ensuring smooth operation of our car rental services.
- To manage your account: your personal data allows us to provide you access to services and functionalities available to registered users.
- To perform contracts: such as processing your car rental reservations and ensuring compliance with the rental agreement.
- To contact you: via email, phone, SMS, or WhatsApp regarding your bookings, updates, special offers, or important notifications.
- To provide news and offers: if you have opted in to receive information about promotions, services, or events similar to those you have booked or enquired about.
- To manage your requests: assisting with inquiries, complaints, or support related to our services.
- For data analysis: to identify usage trends, improve our services, and enhance your overall experience.
Sharing Your Personal Data
We may share your information only in the following situations:
- With Service Providers: to facilitate, maintain, or improve our services.
- With business partners: such as car insurance companies, or legal authorities if required by law or in case of incidents or violations.
- With your consent: for any other purpose you agree to.
We do not sell your personal data to third parties.
Retention of Your Personal Data
We will retain your personal data only for as long as necessary to provide our car rental services and comply with legal obligations.
Personal Data will be retained for up to 5 years according to UAE laws, including RTA regulations.
Usage data may be retained for a shorter period for internal analysis, to improve the security and functionality of our services, or as legally required.
Transfer of Your Personal Data
Your personal data is processed at our company offices and may also be processed by our service providers or partners. In some cases, this may involve transferring your data to computers or servers located outside of the UAE, where data protection laws may differ.
By using our services and providing your personal data, you consent to such transfers.
We take all reasonable steps to ensure your data is handled securely and in accordance with this Privacy Policy.
Delete Your Personal Data
You have the right to request deletion of any personal data we have collected about you.
You can update or delete your information at any time by contacting us directly at info@kingwaycarrental.com or via WhatsApp at +971553022188 / phone / +971505530830.
Please note that we may need to retain certain information to comply with legal obligations, such as regulations from the Roads and Transport Authority (RTA), or for contractual and security purposes.
Disclosure of Your Personal Data
We may disclose your personal data in the following situations:
- With legal authorities: if required by law, court order, or government request.
- For safety and protection: to protect the rights, property, or safety of our company, our customers, or the public.
- With your consent: for any other purpose you agree to.
Please note that we do not sell your personal data to third parties.
Security of Your Personal Data
The security of your personal data is important to us. We use commercially acceptable measures to protect your information, but no method of transmission or storage over the internet is 100% secure.
Age Restrictions
Our services are not intended for anyone under the age of 19, the minimum legal age for renting a car in the UAE. We do not knowingly collect personal data from anyone below this age. If we become aware that we have collected such data, we take steps to remove it immediately.
Links to Other Websites
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that website.
We are not responsible for the content, privacy policies, or practices of any third-party websites. We strongly recommend that you review the privacy policy of each site you visit.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be updated accordingly.
We may also notify you of important changes via email or a prominent notice on our website.
We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us directly:
- Phone: +971505530830
- WhatsApp: +971553022188
- Email: info@kingwaycarrental.com
We are happy to assist you with any inquiries regarding your personal data or privacy rights.
